On your sign in page, for both Retail and Trade you will see a 'Forgot Password?' link next to the login button. Click this and you will be brought to a page where you will be required to input your email address.
If the email address entered is registered to an account in our system, you will receive an email with a password reset link. Note that this link expires after 6 hours, and if you click it after this time you will need to repeat the process.
Please check your junk or spam folder if you are having trouble finding the email.
If you have any queries regarding this please contact us on 020 7622 5151 or fill out our form here.